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Re: $100 Visa Card

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Re: $100 Visa Card

I have now been on Xfinity for over a year now and I still have not received my $100 prepaid Visa giftcard.  I have been told eight different numbers to call and not a single one of them can help me.  The last number I called told me I needed to go to a store and show them the email I received when I first signed up about the topic, I still have the original email.  The store told me they couldn't help me and told me to call the corporate office, but they close at 6PM EST.

 

I have sent three different requests to Xfinity Rewards Center with no response, when I finally got them on the phone they told me my request was disapproved.  I have an emial to prove that I'm supposed to receive this?!?!?!  Why are they cancelling my request?!?!?

 

Xfinity needs to resolve this, or I won't be a customer for very much longer.

 

Expert

Re: $100 Visa Card

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: $100 Visa Card

Hi, PeteB10 - I can check why your request has been disapproved, please send me a private message with your full name, address, and a phone or account number. Click on my name ComcastElla, then click Private Message Me. Thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!