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Rate increase

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Rate increase

 I recently received my most current bill and it had a rate increase. I had worked with a representative last year and was assured that my monthly rate would not increase for 2 years. I would like my bill to reflect the correct rate before it pays.

 

I'm a bit frustrated with this. I had been assured countless times that this would stay the same for the 2 years (up to 2019). I have been a loyal customer and pay on time every month. I even had to poke Xfinity last year because I never received my $100 deposit back after over 1 year of paying it.

Official Employee

Re: Rate increase

Hello, I can assist you further from here. To protect the privacy of your account, can you provide your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.