Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
A comcast crew snuck onto my business property on a Saturday morning at 7am with no prior notice or warning. I caught them digging 5 large holes in my asphalt parking lot...not in the easement! I called the police and have a police report documenting the incident. How do I make a claim for repair?
It's right under the utility lines next to the road! That's exactly where the utility easement is located. When they get done with the work they will restore your parking lot to its former condition.
FWIW, they didn't "sneak onto your business property". They have the right to access their lines any time of day without warning or approval. They also did this during daylight hours, didn't access the area behind any fence, and weren't hidden from sight, so they weren't trespassing.
The information provided above is correct. If you have any other concerns in the future, please feel free to reach out.