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Post your questions in the Xfinity Community
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi tderaleau914 -- I can help get a claim submitted for you. Please PM me your full name, service address, and either phone number or account number. I will have a claim submitted for you with that information.
Click my name (ComcastZach) and click Private Message Me.
PM doesn't work. I just get the link to the community board.
Is there another way we can get in touch?
Can you email me @.comcast.net?