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Promotions for Existing Customers

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Promotions for Existing Customers

I am very frustrated with promotions that last for a time and then the bill jumps.   Why can't loyal customers who keep their account current be rewarded for sticking with Comcast even though there are other options available.  Every year I have to contact a support person to see what can be done about my package.  Not all support people are interested in trying to help out and this time I was told to just keep calling until something comes up they can offer me. 

Official Employee

Re: Promotions for Existing Customers

Hello @Connie73. I have responded to your duplicate post located:


Please refrain from creating duplicate posts about the same topic, as doing so is a violation of Comcast Forum Guidelines.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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