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Promotional rate ended

Regular Visitor

Promotional rate ended

Hi, I didn't get much help from Comcast customer representatives today. My promotional ratefor internet ended and my bill went up this month to $74.95, which had been $39.99. I asked for a promotional rate again, but they kept trying to convince me to get something for $65.99 or $83.99 a month. 


My only option was to get my service canceled. I have been a Comcast customer for seven years and I have been always offered promotinal rates again when one ended. It was different today and I had to cancel my internet service. 


Is it still a way to get a promotional rate and keep my service? Can someone here help me with this? Thanks.

Official Employee

Re: Promotional rate ended

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you