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Procedure to complain a customer representative

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Procedure to complain a customer representative

Today, when my call was transfered from Internet Essential to Comcast. The customer representative is very rude and helplessful. She does not help me to change to the plan which fits me. She even turned off my TV without my permission. Who knows the right procedure to complain the terrible customer service people?

Official Employee

Re: Procedure to complain a customer representative


Hi janeinfl, I responded to your original post regarding your concerns please reach out to me there or by clicking on this link.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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