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Problem with Comcast outdoor lines

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Problem with Comcast outdoor lines

I live in Sevierville TN and the cable lines outside my cabin have been getting continually lower.  At one point, I am only within a few inches of touching the cable and I am only 5'8".  At another point, the cable has become detached from the support cable and this unsupported area is at least 5 feet long.  Trucks are hitting it. 


I called your customer service number about 10 days ago but no change.  Who do I contact?

Official Employee

Re: Problem with Comcast outdoor lines

I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with your services? To send a private message click on my name, then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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