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"How does Comcast think that raising someones bill in the middle of a 2 yr contract is fair to the customers that they say they value so much. My bill went up for 3 items. My adaptor up 33% , my broadcast fee up 38% and my regional sports fee up 200%. These are outrageous percentage increase amounts even though they only translate into a 5% increase in my total bill. I feel like they are gouging me on these 3 increased items because they can't raise the $69 base bundle package price that they market so aggressively. But they still found a way to raise my bill didn't they. Needless to say I am sad to admit that that I too was fooled with the 2 year contract gimmick price deal. It’s probably in the fine print of the contract somewhere so I’m sure it’s my fault for not reading every word of it, but I don’t think it is right for them to do business that way. I don’t get stung like this when I deal with any other large companies. Who else would ever try and get away with such large price increases half way through a fixed term contract. I guess signing a contract at a certain monthly price means nothing to Comcast and neither does treating their customers with any integrity once they have "reeled them in”.
Signed, Stevejg in MI. (A previously very happy Comcast subscriber who even got his brother and neighbor to give Comcast a try. Now I'm sorry that I did that.)"
A similar thing happened to me. I truly can not believe that any person could believe that this practice is okay. I have been a Comcast customer for 15+ years. I will be a former customer after this contract is up.
Effective January 1, 2016 there was a company wide rate increase on services and fees. The Broadcast Fee went up to $5.00, the Regional Sports Fee up to $3.00, and the adapters are now $3.99. There was a notification sent out in the December bills, at least 30 days before the changes to effect. The bill you received on 12/21/2015 has the rate increase notice and details of each service and fee that was changed.
Post removed for avoiding the nanny filter. Read the forum guidelines before getting creative.
I did not say that I wasn't notified, my issue is that a price increase should not be able to be instituted on signed contracts that are already active. I thought that was what having a contract was all about, so that both parties know what the charges and the fixed length of their OBLIGATION was.
I do understand how this can be frustrated, but the terms of the two year contract state that the agreed upon price excludes taxes, surcharges, and ancillary fees. The contract has protected your bundle price, though. The same applies to someone who has a promotion;
Well that's just wonderful because that's all I ever wanted was to have someone "Understand My Frustration". Once again you have "taken care" of your customer in a way that only Comcast can. It's great to be UNDER CONTRACT with such an understanding customer focused company.
stevejg wrote: ... It's great to be UNDER CONTRACT with such an understanding customer focused company.
They've been busily inventing new fees and moving them, along with existing fees, outside of "contract" pricing. This essentially renders contracts meaningless as Comcast can use the fees to increase customer bills as much as they want, whenever they want. Unless customers revolt against this en masse, we can expect them to do more and more of this.
I too, am under a two year contract, and was warned that the price would go up by $10.00 after year one, however, my fee has increased by double that. Comcast is only concerned with acquireing new customers, and doesn't care about existing customers. They know they have us locked in and stand to make money by either increasing fees or the money they can get if we break our contract. The rich get richer!
Same thing here, supposedly you have a 2 yr contract and Comcast raises the bill by $10....underhanded and they don't care. I almsot cancelled last time but they "teased" me with a 2 yr contract. I will cancel soon and go to internet only. I can't stand this liberal company.
so what you sent out a 30 day notice...Comcast broke the contract yet if I don't like the price increase and cancel you hit me with fees for cancelling. Did the notice allow me to cancel and break the contract without cancellation fees? What a joke!
I too have a problem when comcast raises prices on packages in mid-term. Although I didn't have a contract I was given verbal and written notification of the price of my package (X1 preferred triple play). Now 2 1/2 months in my package price increases $5 a month. When I contact them they tell me that is because I didn't enroll in the eco/auto pay and I should have been told that when I got this package. WELL I wasn't informed. Imagine that. Also this is nothing more than robbery! If you want people to enroll in this option then offer a $5 deduction to their bill. I'm contacting my Regulatory Commission and BBB on this issue.
Hello @Wens. Comcast service contracts are built to lock in your package price only. All ancillary items, such as equipment rentals or taxes/fees, are subject to change during the contract agreement. Any other specialty discounts, such as discounted premium channels, run on their own discounted length of time and are also not price protected. Contract information can be found in My Account > Settings > Legal Agreements & Contract.
Also, I responded to your duplicate post about this located: http://forums.xfinity.com/t5/Billing/Re-2-year-Agreement-Bill-is-way-more-than-I-agreed-to/m-p/30526...