Community Forum

Price increased just a few months into a one year agreement.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Price increased just a few months into a one year agreement.

I signed up for a triple play package for 1 year and the price was increased $15 just a few months into the contract. Worse I'm being retroactively charged for the previous month. What's the point of having a 1 year agreement if it's not going to be honored? 

Official Employee

Re: Price increased just a few months into a one year agreement.

 

Xphil, thanks for reaching out. Some 2 year deals have a "tiered" promotional rate. Meaning, one year the rate is one price and then the next year, it increasing. While there is an increase, the 2nd year price is still cheaper than the market pricing. 

 

I'd be happy to see if we can keep you 1 year pricing with another promotion. Please send me a private message with your full name, address, and phone number for help. 

 

KenF

Official Employee

Re: Price increased just a few months into a one year agreement.

Xphil, glad we were able to resolve this for you. Post again if you need anything else! 

 

KenF