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Prepaid tracking number needed

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New Poster

Prepaid tracking number needed

I've ordered the prepaid internet but i haven't recieved a tracking number for my order. Someone please help.
New Poster

Re: Prepaid tracking number needed

From what I can tell, since this has also just happened to me, they don't have the ability to provide valid tracking numbers on their prepaid orders or generate email confirmations of the order receipts.  It could be that they are on a very cheap UPS plan that has a set number of tracking numbers so they're constantly reusing them, but honestly, who knows, considering this is a such basic thing these days for online retail.

Official Employee

Re: Prepaid tracking number needed

Hello all,


If you still need a tracking number - please send me a message with your full name, address, and a phone or an account number. 


Thank you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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