Community Forum

Prepaid connection and wait time

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Prepaid connection and wait time

I am currently on the phone on hold with customer service for 35 mins and 34 seconds.

I’ve been attempting to get the authentication error resolved for my prepaid WiFi. I cannot use my WiFi. It’s been like this for 2 weeks. Every time i call i spend at least and hour on hold.
Official Employee

Re: Prepaid connection and wait time

Hi Bloomfield1, if you still needing assistance please reach out to our Wifi On Demand team and they can assist you with your Prepaid wifi issue.


Thank you 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!