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Prepaid Internet

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Prepaid Internet

I have had the service since December and it's the worst. The constantly reboots and never have Internet connection longer then 30 minutes. I have call multiple times since I have and no one helps, I can never get a supervisor and all they say is that "We see that you're online".i have asked for my money back or a new modem. I was told no. Please don't waste your time.

Official Employee

Re: Prepaid Internet

 

Hello TaNeisha1, I am more than happy to assist you with getting your internet service running properly. Can you please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Expert

Re: Prepaid Internet

Sorry Amir.  Not here.  Removed for language.



I am not a Comcast employee.
I am a customer volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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