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The problem took over 28 hours to resolve. The problem was caused by Xfinity / comcast not having the correct CM MAC address provisioned in their database for my modem. It also required a restart on the modem, by there tech staff. On one phone call it required 4 different people to do different tasks to get the problem resolved, it took more than 1 hour this afternoon to resolve the issue. On each person I talked to, even on the same physical call I had to proved my name, address and 4 digit Socal Security number. I also had 6 different phone calls yesterday. What a waste of time and money.
I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.