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I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
There is a tree leaning against the overhead cable line and it's in danger of falling and breaking the line.
Call a tree removal service. Comcast will only repair the line; they don't remove trees or limbs.
I can reach out to the local techs about the line if it needs to be repaired, but @Again is correct. Our techs will not remove the tree(s) or limbs. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.