Community Forum

Poor connection and Chat Support error

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Poor connection and Chat Support error

First question: 

I was chatting in to see what's going on with the horrible service we're experiencing in 94110 area. It's been spotty for over two weeks, which is unacceptable when paying so much. 

Second question: 

I wanted to use the chat feature to get in touch since I am working, but it says my phone number is invalid. Not only is it not invalid, but there's nowhere to even enter a number to begin with. Please help! 

chat.jpg
Admin1

Re: Poor connection and Chat Support error

Hi greeneyblack -- I can help with your service issues. Please send me a PM with your name, and either phone number or account number for authentication. I'll review your service to see what issues are present. 

 

Click my name (ComcastZach) and click Private Message Me.