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I have tried numerous times to get the correct equipment from Comcast customer service. The office I am a directed to go to keeps giving me defective equipment (cable box, remotes) I have to keep going back to the office, which is NOT around the corner from my house, costing me considerable time and expense. Customer service seems unable or incapable to resolve performance issues. I would be interested in finding out whether others have experienced such consistently poor customer service and problems with equipment and, if so, what options you took to resolve these issues. I have called and spent HOURS AND HOURS with customer service, complaints division and the laughably entitled “resolution” people, who admitted that they could not resolve the problem. Thereafter, I was transferred over and over to others who were equally inept.
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I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.