Community Forum

Please void the hard query you guys did in my credit

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Please void the hard query you guys did in my credit

Hello, 

 

I'm a long time customer with comcast. About 6 days ago and due to technical difficulties from you side I had to get a new Account. While doing so, I noticed you guys did a hard pull of my credit that I din't autorized. 

 

Can you guys please void that hard enquire? I called customer service for this but there have been 5 days and I'm still waiting. I have a ticket number. 

 

Thanks

Luis

Expert

Re: Please void the hard query you guys did in my credit

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Please void the hard query you guys did in my credit

Luis_9, thanks for reaching out. Let's check on your credit pull mask request. Please send me a private message with your full name, account address, and phone number for help. 

 

KenF


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Please void the hard query you guys did in my credit

ok, thanks!