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I had a Performance Internet plan (something like that). A salewoman called a month ago and told me I could pay $10 more to get the Internet Blast plan with better download (75Mbps). I told her we didn't use TV and didn't have a TV. She said fine. Now, I am being charged $13.30 for this Broadcast TV fee.
Doesn't make any sense because we had to pay more even though we don't use this feature TV option.
Now I can't go back to the old plan because they said it no longer existed. I found out online the it actually still existed, but only for "new customers". In other words, new customers get treated better than loyal existing customers. I fail to understand this business model. But this logic is probably above my pay grade.
Another thing, I found out the Broadcast TV fee is typically between $5 and $7. We are being charged with $13.30 for this fee. Person I talked to at a local Comcast office couldn't explain this and asked me to call in. Instead of having to wait 20 minutes to get an answer, I am hoping that the online crew can help me resolve this. If possible, please deactivate the TV service of my plan. I don't watch TV, don't need it. I am still paying the full price ($39.99) of the Internet Blast without the TV. And of course, I don't want to pay for the TV Broadcast fee beause I won't use the service.
Hello vphan2017, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.