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Plan change

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Plan change

I downgraded my internet/tv 48 hrs ago yet nothing has changed and I just got my next month bill stating same service and price... I did this over the phone and got a confirmation number and they stated it will all be processed within 6 hrs and I'll get another email at that time... still haven't received email
Official Employee

Re: Plan change

Hi Drscooby74, 


I can look into this for you. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, the phone number, street address including city state and zip code, and the account number or phone number associated with your services.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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