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Hello, I placed my order for and Internet / TV package yesterday. The technician was suppose to arrive today (actually right now). After inputting my credit card information I was sent to a page that said Thanks for your purchase. Then I was taken to a page that asked me to set up my account. I received an email asking me to verify my email address. In addition I got a registration complete email. I did not receive an email stating that my purchase went through. Now I'm trying to access my account and the system wont let me. This is so frustrating.
Thank you for visiting the forums! Sorry to hear about your issues.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello mngraham, I can look into this for you to see what are the next steps in setting up your account. Please send me a private message with your full name, street address, and phone number by clicking on my name (ComcastAmir) and then "private message me".