Xfinity Forum Archive...
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Sorry for the experience you're having. When it comes to payment arrangements, please keep in mind, if you miss a payment after being set up for a promise to pay, or were not able to make the payment in full, this would be cause for the account to be placed on a a soft disconnect. I'd like to review your account to see if there's anything I can do to make this right.
In order assist you, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.