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Performance Pro removal?

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Performance Pro removal?

Right now I pay for the 100Mbps package and had the choice between that and 50Mbps upon first signing up a couple months ago. I test above 100mbps and don't think I really need that after all. If the $10 charge is dropped, does this take me to the 50mbps speed I was initially offered? Price difference was $10 so I thought that's what the "Performance Pro" charge was.

 

I read reps stating it'd take internet down to 25mbps, but what if I wanted to just drop down to what I was offered? Unable to make any changes myself because the system keeps erroring and tells me to call in when I'd rather do self-serve. Still a new customer with only 2 months of service so far. Don't see why I wouldn't be able to get the same new customer offers.

Official Employee

Re: Performance Pro removal?

Hi Moosi_ I can review what the speed would be with the removal of Performance Pro.  Can you please send me a private message with your account information (name on account, address and account number).

 

Thank you