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Payment Page - 'Message'

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Payment Page - 'Message'

I pay my monthly amount 'in full', every month. So , . . . . . . Why do I need to see 'Messages' on the payment page such as this - 

Note: The payment amount shown above includes amounts owed on your account. Any change you make to the Payment Amount does not waive your obligation to pay the above listed amounts.


Official Employee

Re: Payment Page - 'Message'

Hi, donaldwalton931 - The web page designed identically for all Comcast customers. The message you received doesn't say that you have any past due balance. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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