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Payment Extension

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Payment Extension

I had an extension that was due today. When I set up that extension I explained that I was sick and wasn’t able to work that week and that I wouldn’t be able to until 6/7/2018. She explained to me that she couldn’t set it up that far and that she only can give me until 5/31/18. She did say I could try to call back.

Yet when I tried to call back no one is able to help me. I have been a Comcast customer for well over a year. Hardships in life happen. We can’t predict when they happen, but it would seem like a big corporate like Comcast would be more caring about their customers.

Official Employee

Re: Payment Extension


MT2078, I'd like to take a look at your extension. Please send me a private message with your full name, address, and phone number tied to your residential services for help. Just click my name and then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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