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When I signed up for Comcast the salespersone told me that the cost would be $99 dollars a month for the cable connection, $100 for the hook-up and no increase for a year. Well much to my surprise I got the first bill today and the cost is $150 for the cable connection and the hook-up fee was now $150. Of course, being stupid, I have nothing in writing so I can't dispute it. The man at the cable company told me that for $150 they would disconnect my service. My fault but it seems to me to be poor business practice. I wish now I had gone with Direct TV.
Well, Comcast has nothing in writing then either to claim you are liable for an ETF (early termination fee).
To attempt proving there was a contract term with an ETF fee discussed, they'd have to quickly come up with a recording of the phone call where you agreed to service, which would also then prove what the terms & rates were that you agreed to. (vs what is now being billed)
If you are within 30days of recieving service, you have a 30day money back garantee.
But consider contacting Corporate Customer Support for help with this,
phone number. (where you can be reached)
link to this thread.
full details of the issue.