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Paying too much

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New Poster

Paying too much

When I signed up for Comcast the salespersone told me that the cost would be $99 dollars a month for the cable connection, $100 for the hook-up and no increase for a year. Well much to my surprise I got the first bill today and the cost is $150 for the cable connection and the hook-up fee was now $150. Of course,  being stupid,  I have nothing in writing so I can't dispute it. The man at the cable company told me that for $150 they would disconnect my service. My fault but it seems to me to be poor business practice. I wish now I had gone with Direct TV.

Problem Solver

Re: Paying too much

 

Well, Comcast has nothing in writing then either to claim you are liable for an ETF (early termination fee).

 

To attempt proving there was a contract term with an ETF fee discussed, they'd have to quickly come up with a recording of the phone call where you agreed to service, which would also then prove what the terms & rates were that you agreed to. (vs what is now being billed)   Smiley Wink 

 

If you are within 30days of recieving service, you have a 30day money back garantee.

  http://www.comcast.com/Corporate/Customers/CustomerGuarantee.html

 

 

But consider contacting  Corporate Customer Support for help with this,

email:  we_can_help@cable.comcast.com

Include:

full name.
service address.
phone number.  (where you can be reached)
account number.
link to this thread.
full details of the issue.

 

New Poster

Re: Paying too much

Thanks for the info. I'll contact them. 
It's not like it will break the bank, it's just the whole idea.