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Paying less than billed amount

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Paying less than billed amount

My account was charged incorrectly- I straightened it out with customer service today and was told to pay lesser amount. Told that account would be credited. Paid lesser amount online as always. Message regarding "paying entire amount" popped out- don't want to incur late charges for Comcast's error.
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Re: Paying less than billed amount


@Juliaburke1014 wrote:
My account was charged incorrectly- I straightened it out with customer service today and was told to pay lesser amount. Told that account would be credited. Paid lesser amount online as always. Message regarding "paying entire amount" popped out- don't want to incur late charges for Comcast's error.

That credit isn't going to show up until your next bill.  If I were you I'd make another payment to balance out what your bill showed, regardless of what the CSR said.  Otherwise, you will most likely be charged a late fee for underpayment.  It's always better to be safe than sorry.



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