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Pay $5.95 a month for Service Protection Plan, was still charged $50 for service visit

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Frequent Visitor

Pay $5.95 a month for Service Protection Plan, was still charged $50 for service visit

I recently had a technician come to the house to fix a problem with our TV service.

 

Now, I see that I have a $50 "In-home Service Visit" charge on my latest bill, even though I pay $5.95 a month for a Service Protection Plan!

 

This is obviously incorrect and I demand a $50 credit be applied to my account. Otherwise, I don't even know what I've been paying $5.95 a month for all this time.

Problem Solver

Re: Pay $5.95 a month for Service Protection Plan, was still charged $50 for service visit

Hello Berman,

 

I will be more than happy to assist. I have credited your account for the In Home Service visit. The credit will reflect on your next statement that prints under the other Charges and Credits section. If you have any further questions or concerns, please do not hesitate to reach back out to us.

Frequent Visitor

Re: Pay $5.95 a month for Service Protection Plan, was still charged $50 for service visit

Thank you very much, ComcastCrystal.  I appreciate the quick reply and action.

Problem Solver

Re: Pay $5.95 a month for Service Protection Plan, was still charged $50 for service visit

No problem! Glad I could help.

New Poster

Re: Pay $5.95 a month for Service Protection Plan, was still charged $50 for service visit

I just saw that I have the "SPP".  We never ever signed up for such a thing.  Isn't this illegal to add protection plans without consent?  Does this have something to do with the recent lawsuit?

Problem Solver

Re: Pay $5.95 a month for Service Protection Plan, was still charged $50 for service visit

Hello myrr,

 

I apologize for the inconvenience this has caused you.   The system automatically removed it and issued an adjustment for that amount. If you have any additional questions or concerns, please feel free to reach out to us. 




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New Poster

Re: Pay $5.95 a month for Service Protection Plan, was still charged $50 for service visit

I paid $5.95 for protection plans and when I called customer service to get a tech they told me that he is only going to check the line on the outside only but if he goes inside your house to check the signal you have to pay $60 this is such a big trek. Why do you call it protection plane ? Is it to protect from the wind !!!!
Official Employee

Re: Pay $5.95 a month for Service Protection Plan, was still charged $50 for service visit

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.