Community Forum

Packages for existing cutomers

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Packages for existing cutomers

were are the promos to keep existing customers? My cost doubled as I see thats a common complaint after your initial plan runs out .Looks like i will be going back to Direct TV

Expert

Re: Packages for existing cutomers

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Official Employee

Re: Packages for existing cutomers

Hello, and thank you for reaching out to us. I would be happy to assist you from here.. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you

Official Employee

Re: Packages for existing cutomers

Thank you David for providing your information, and after looking at your account, we don't have anything with a lower rate. Everything I have is at the everyday pricing. 

New Poster

Re: Packages for existing cutomers

Ok Thanks. Guess its back to Direct TV

Official Employee

Re: Packages for existing cutomers

I apologize for this David, If you need any further help going forward please reach out to us, we are always here to assist. Have a great night.