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Package selections

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Package selections

Why is it that when I'm trying to look over the available packages in my account page, I have to contact a customer service person.  I like look over the available packages with my wife and see what channels are available and the cost.  Instead, I have to talk to a very nice individual that will tell me what is available.  Afterwards, I have to explain to my wife exactly what the person told me.  What a pain and it's very frustrating.   I would probably upgrade my account but not if I have to go through all of these hoops to get it done.  Please make you web page more user friendly and more transparent.


Thank you