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Package Ending - Can't understand anyone on the phone

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Package Ending - Can't understand anyone on the phone

Hello,

My current package is expiring soon and when I call in I continously have issues understanding the people on the phone. I tried to use to the website but get an error that directs me to call the people who I can hardly understand. Not the best functionality and this is a very high effort experience on my part, not something I usually look for in a service provider.

 

Assistance with resolving my pacakage issues would be appreciated.

Expert

Re: Package Ending - Can't understand anyone on the phone

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Package Ending - Can't understand anyone on the phone

Hi, Itzjbk - I would be happy to assist you with finding a new promotion for your account. Please send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!