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PAYMENT NOT POSTED TO MY ACCOUNT

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PAYMENT NOT POSTED TO MY ACCOUNT

I made a payment in July and 2 payments came from my account. When I spoke with a comcast agent she told me only 1 payment was made, so than I contacted my bank to have  1 payment reversed since 2 came out and comcast only received 1. After speaking with my bank to reverse 1 payment comcast didnt apply the other payment that was missing from my account. I have called several times speaking with different agents , putting in tickets after tickets to get this resolve and its very frustrating.

Does anyone know of any options that would help, I don't have $179.14 to just be sitting out there not being applied to my account.

Please help!!!!

Official Employee

Re: PAYMENT NOT POSTED TO MY ACCOUNT

Hey latasha17,

 

I can help look into your issue with double billing. To protect the privacy of your account, please send me a private message verifying the first and last name of the account holder, and the street address associated with your services or the full account number. 

 

To send a private message click on my name "ComcastChe", then click private message me.