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Out of services for 10 days

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Out of services for 10 days

Hi, I was out of service for 10 days due to a broken wire. I had to have 2 xfinity service men come out and try to fix it but they couldn’t find what was wrong. So the apartment contractor had to come in and fix it. My service just came on yesterday when the contractor fixed it. I tried calling xfinity today to get a refund for the 10 days I was out but they only offered me a $3 credit which is just a slap in the face. Please help.
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Expert

Re: Out of services for 10 days

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Out of services for 10 days

 

Christianjjjp, you shouldn't have to pay for service you couldn't use. Let's take a look at those days and I'll adjust your bill as necessary. Please private message me your full name and phone number associated with your account for help. 

 

Thanks! 

 

KenF