Community Forum

Order status?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Order status?

I ordered internet and tv online and received an email saying "Thanks for your recent order! We're working on your order and will send an email confirming . . ." but there's no way to check my order status. I'm currently signed into a friend's account so I can post here on the forum.
Official Employee

Re: Order status?


Hello Bradleycoffman8, you should receive an order confirmation via email. If you did not receive this confirmation then you may need to resubmit your order again, I can also look into this and confirm it for you. Please reach back out to me here if you need any further assistance. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!