Community Forum

Orange cable in yard for over 6mos

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Orange cable in yard for over 6mos

Everyone advertises customer service- but no one actually knows what that means.  The temp orange cable has been in our yard for over 6mos. We have had to move & mow around about 150 feet of it. Finally after 2 phone calls, 2 men buried a permanent cable, but said a tech would be out to connect it & disconnect the temp cable. That was 3 was ago, so I called 12/21/17 & am still waiting.

Official Employee

Re: Orange cable in yard for over 6mos

Hi Fedupwithcable2, 


Sorry for the delay. I can review your account to see I'm able to get someone back out for you. In order to do so, can you please verify the following: 

  • Your first and last name
  • Primary phone number on the account
  • The street address associated with your services
  • Full account number 
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!