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Orange cable in yard for over 6mos

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Orange cable in yard for over 6mos

Everyone advertises customer service- but no one actually knows what that means.  The temp orange cable has been in our yard for over 6mos. We have had to move & mow around about 150 feet of it. Finally after 2 phone calls, 2 men buried a permanent cable, but said a tech would be out to connect it & disconnect the temp cable. That was 3 was ago, so I called 12/21/17 & am still waiting.

Official Employee

Re: Orange cable in yard for over 6mos

Hi Fedupwithcable2, 

 

Sorry for the delay. I can review your account to see I'm able to get someone back out for you. In order to do so, can you please verify the following: 

  • Your first and last name
  • Primary phone number on the account
  • The street address associated with your services
  • Full account number 
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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