Community Forum

Options to lower bill since promotional period ended

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Options to lower bill since promotional period ended

My bill recently increased after my double play promotional period ended.  I'm interested in options to again lower my bill.  Currently I have 250Mbps internet and all premium channels (Digital Premier and Blast internet).  I'd be interested a new Double Play bundle that is reasonable, or in going to 150Mbps internet with a more basic tv package and then adding HBO individually.  The only options I was provided via chat were triple play with a higher monthly cost than I previously had.  Can someone from Comcast please assist me with this?

Thanks,

Kevin

Highlighted
Regular Visitor

Re: Options to lower bill since promotional period ended

Can someone from Comcast please reply?

New Poster

Re: Options to lower bill since promotional period ended

I am in the same situation. Did you get a response?
Official Employee

Re: Options to lower bill since promotional period ended

Hello, I can look further at your account and see if there are any promotions available. Can you verify your account information for me? To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with the account? To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Options to lower bill since promotional period ended

I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with the account? To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!