Community Forum

Online chat

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Online chat

Hello. My name is Nate B I was just online using the chat function to upgrade my internet speed. I was talking to "Deep". At the end of our chat I asked if I could pick up the modem at an Xfinity store. He got snippy and told me he would of told me that already if it was an option. I told him thanks and that was slightly rude and left the chat. THEN the AGENT RESET MY MODEM REMOTELY because he was angry. He then repeatedly attempted to call me. This is unacceptable and pretty sure illegal for your employees to remotely disconnect service for not getting the sale. I also reached out to customer assurance. Please verify chat log with "Deep" and explain to me why your employee reset my modem. I know that can be traced. Thank you.


Re: Online chat

Hi Nate. Thank you for bringing this to our attention. I can look at this situation further for you. Please send me a PM with your name and either phone number or account number for authentication. I'll pull your chat log to see what happened. 


Click my name (ComcastZach) and click Private Message Me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!