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Online Plan Change Not Working

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Frequent Visitor

Online Plan Change Not Working

I was on my account online and was looking at changing my service. I do not watch TV. I was given an offer for an internet only plan at 150mbps for 74.99. Since this was comparable to my current bill I went ahead and order the change, completed the checkout process and even got an order confirmation number. Now two hours later no change in service speed. I "chatted" a rep who said no change or order is on my account and couldn't find the order in the system. So I went through the process again, got another confirmation page and number and same thing, no change in speed and the live chat rep had no idea what I was talking about. I get frustrated when every time I call on the phone Xfinity promotes using the online system to make changes to my account but then when I do it doesn’t work.

 

Frequent Visitor

Re: Online Plan Change Not Working

Any response?
Official Employee

Re: Online Plan Change Not Working

Hi mattschwartz. I can assist in reviewing your account for the order you submitted. I can also check the offers that are available to your account, to see if we have any comparable promotions. Please send me a private message and include your full name, service address, and account number so I can assist you. 

New Poster

Re: Online Plan Change Not Working

i had the same issue online and have to call them to cancle part of the services.