Community Forum

Ongoing problem at the node. Resolution confirmation??

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Ongoing problem at the node. Resolution confirmation??

I just finished up a tech visit to resolve my heavily reduced upload bandwidth (~1Mbps instead of the 25Mbps I pay for) issue.  The tech identified a problem at the node and showed me on a monitoring app on his iPad that everyone in my neighborhood's upload bandwith is constrained.  This has been going on for >7 days.  

 

How will I know when someone has come to resolve the issue at the node?

Official Employee

Re: Ongoing problem at the node. Resolution confirmation??

 

Hi 4x60, I can schedule the appropriate techs to go out and repair your node. First I will need to verify your account, can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!