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I've been with Xfinity for several years and have been a great customer with an exceptional account standing and that was even acknowledged today by customer service themselves. I had requested to cancel my TV and downgrade my internet to Performance due to financial circumstances and instead, I got into a 30-minute runaround. The customer service rep kept trying to sell me more bundled packages that wouldn't help me at all with my request. As a matter of fact, my internet rate would be much higher than I paid because of canceling the TV. Up to $81/month. I remember a few years back I was only paying $44.95/month.
There should be promotional offers/deals for existing customers that have been extremely faithful and have paid their bills in a timely manner. Instead, the existing customers are ignored.
Hello dslester. I have responded to your duplicate post located: https://forums.xfinity.com/t5/Billing/Re-Contract-up-looking-to-cut-cord-get-better-deal/m-p/3119152...
Please refrain from creating duplicate posts about the same topic, as doing so is a violation of Xfinity Forum Guidelines.