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One dissatisfied customer

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One dissatisfied customer

I've been with Xfinity for several years and have been a great customer with an exceptional account standing and that was even acknowledged today by customer service themselves.  I had requested to cancel my TV and downgrade my internet to Performance due to financial circumstances and instead, I got into a 30-minute runaround.  The customer service rep kept trying to sell me more bundled packages that wouldn't help me at all with my request.  As a matter of fact, my internet rate would be much higher than I paid because of canceling the TV.   Up to $81/month.  I remember a few years back I was only paying $44.95/month.  

There should be promotional offers/deals for existing customers that have been extremely faithful and have paid their bills in a timely manner.  Instead, the existing customers are ignored.

Official Employee

Re: One dissatisfied customer

Hello dslester. I have responded to your duplicate post located:


Please refrain from creating duplicate posts about the same topic, as doing so is a violation of Xfinity Forum Guidelines.



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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