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I've previouly had a few visits within extended wait times at my local Xfinity store to discuss billing and equipment. Today I thought I'd be smart and schedule an appointment time at the store with your online scheduling app. I had to laugh when the email confirmation of my appointment arrived 3 hours after the scheduled appointment time. Thankfully I anticipated this ineptitude and went to the appointment at the scheduled time. You guys try to position yourselves as a full service tech company and you can't even get the basics right. Wonder why so many people are cutting the cable?
Sorry for the experience you've had. You don't have to go to the store or call in for assistance. If it's any easier for you, I'd be more than happy to review and discuss your billing concerns to see how I can help make this right for you.
In order assist you, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the account number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.