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Comcast continues to try to bill me for MY self owned modem!! Anyone else having this issue?

A service agent has visited my home. I have had to start a new service when they made this same error before!

I have had MY self owned modem for over five years. Comcast has continued to try to charge me rent for it, 

Now they are saying that MY MODEM is theirs!!! HOW LOW will this company go?


Bronze Problem Solver


Unfortunately, this happens a lot.  It's happened to me, as well, and as it was explained to me, the modem ownership status "switch" needs to be flipped in two places by two different departments, which often doesn't happen.  Then, when an automated audit happens, the AI thinks the modem belongs to Comcast and generates the letter.  A Comcast employee will need to address this;  they answer problems in the order they are posted, so it may take a while.