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Not my equipment

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Regular Visitor

Not my equipment

When my brother came to live with me he brought his comcast modem and never returned it to comcast. Now that my brother doesn't live with me it just sits in the basement with the rest of the junk he didnt take. What should I do with the modem it been there for 1year and a half and he wont return it. Can I return it. I dont eant to pay his late fees I just want to get rid of it. Thanks
Expert

Re: Not my equipment

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


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Official Employee

Re: Not my equipment

Hi Shaungrove69,  are you authorized on your brothers account?  If so  I would recommend taking the modem back to a local Comcast store making sure to keep the receipt of return for your records, and they will get it removed off of his account.

 

Thank you


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Not my equipment

No it was his name at his old house. When he moved in with me he brought it with him. I dont know what going on with his account but I still have the modem and he too lazy to return it and we dont talk anymore.
Admin1

Re: Not my equipment

Shaungrove69 -- We can send you a return kit with prepaid label for the modem. Would that be an option for you?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Not my equipment

Thanks but I have a Comcast store near me and they said I can return it there.