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No loyalty for loyal customers

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No loyalty for loyal customers

I just spent some time on the phone today with your “customer loyalty team”. I have been a Comcast user for 6 years. I have triple play and also xfinity mobile. My bill just went from $184 to $227 per month. This does not include mobile. I was told that because I do not want a contract they can not offer anything except a free premium Chanel for 3 months. When I first got xfinity it was $99 per month - no contract. I told them that I may have to cancel my service and was told “ok”. So, I guess Comcast has enough business and and unless you want to get stuck in a contract you either have to pay a higher bill or cancel. How about some substantial deals for loyalty?? If you could offer me a promotional deal last year why can’t you just extend the same deal?

Official Employee

Re: No loyalty for loyal customers

Hi Trajoe, 


I understand how this can be frustrating. I'd like to review your account to see if I have anything comparable to the services and pricing you have now. Unfortunately, we aren't able to extend the current agreement and pricing you have as our offers expire. 


To protect the privacy of your account, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.


To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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