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No customer loyalty/retention

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No customer loyalty/retention

We have the premier triple play and our bill is $60 higher than any new customer, plus new customers get a $200 prepaid visa card!   We have tried online chat and contacting customer loyalty via phone and nothing that can be done other than remove channels and downgrade services.  Our 2 yr agreement has ended and no loyalty that we choose to move our services with them 2 years ago.  

 

Doesn't make any sense that Comcast can't offer same packages to existing LOYAL customers.  

Official Employee

Re: No customer loyalty/retention

I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


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