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No credit for 10.00 Coupon

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No credit for 10.00 Coupon

What happened to my 10 dollar "coupon" credit? In November 2017 I filled out Xfinity coupon to receive 10.00 off on my next bill. Xfinity told me congratulations (after I filled out the info) my application for the coupon was confirmed and I was to get the credit next month. However, in December I was busy with Christmas and the credit slipped my mind. But today was reminded when I checked email on Comcast. I compared all bills received since and never did get the credit. 

Official Employee

Re: No credit for 10.00 Coupon

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and  full service address. You can private message me by clicking my name and clicking private message.