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No connection at new address

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No connection at new address

I moved to a new address recently and had a service technician come out to connect us. He told me there's not tap on the property, and they'll have to bring one over from the property next door. I was told I'd receive a call in a couple days to let me know when it was happening, but that was Sunday and I still haven't heard anything. I've called customer support multiple times and either been told to give it more time or the support specialist didn't understand what I was talking about and set up another technician visit.

 

tl;dr - I need a tap constructed at my new address and can't seem to get any help with it. If someone knowledgeable could contact me that would be great, I don't want to cancel my service.

Expert

Re: No connection at new address

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: No connection at new address

 

bdcessn, I can look at adding a tap at your address. Please send me your full name, address and phone number via private message. 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee
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Re: No connection at new address