Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
I moved to a new address recently and had a service technician come out to connect us. He told me there's not tap on the property, and they'll have to bring one over from the property next door. I was told I'd receive a call in a couple days to let me know when it was happening, but that was Sunday and I still haven't heard anything. I've called customer support multiple times and either been told to give it more time or the support specialist didn't understand what I was talking about and set up another technician visit.
tl;dr - I need a tap constructed at my new address and can't seem to get any help with it. If someone knowledgeable could contact me that would be great, I don't want to cancel my service.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
bdcessn, I can look at adding a tap at your address. Please send me your full name, address and phone number via private message.