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Not sure if anyone can provide some advice but my Comcast service has stopped working all together since yesterday Saturday January 13, 2018.
The issue is is signal related as the upstream channel is not locked.
Hence, no TV and more importantly no Internet at this time for us which we need for work urgently.
Called Comcast and the earliest they can send out a technician is Tuesday January 16.
It is hard to believe that in this time and age it is not possible to resolve a 3 day outage issue in a metro area.
Is there a better way to escalate this issue? Any help and advice is appreciated.
Unfortunately, with the holiday tomorrow you have the soonest appointment. It's not an outage as customers on either side of you have service. Check if you have an amp that possibly lost power.
What's an AMP that lost power? I tried two different modems and it is the same issue.
My cable is underground and goes to a pole in someone's else backyard.
The amp would be in your house (if you have one). No idea if you do or don't, just something to look for.
Thanks for the idea but unfortunately, no, the cable goes directly from the outside to the modem. No splitter or anything in between at this time.
If it helps or not - Modem error log says:
No Ranging Response received - T3 time-out;CM-
There would be something somewhere (outside?), you also have 2 cable boxes.