Community Forum

No Statement Ready Alert (Email or Text)

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

No Statement Ready Alert (Email or Text)

I've been getting paperless statements for awhile now and had both email and text alerts turned on for new statement ready. But I did not receive an alert this month, email or text, and it's a week past when I should have received an alert. I received alerts in April. I went into settings a toggled alerts off and back on again and saved it just to make sure it wasn't some issue with the settings.

Highlighted
Official Employee

Re: No Statement Ready Alert (Email or Text)

Hey @Paul41S

 

I can review your account to see if this was somehow disabled on the backend. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!