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No Gift Card

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No Gift Card

Like many posts I see here, I have not received the $200 gift card that was promised when signing up for xfinity service.  I have had the service for more that six months now, and still the card has not been sent as contracted.

On December 20, 2017 I had a conversation with Ryana in customer service who assured me that the problem had been fixed and that I would receive the card within 7 to 10 days.  

Here we are, and still no card.  

Looking for answers.

Official Employee

Re: No Gift Card

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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